Refund Policy
Free Returns Within 30 Days
At Poppino, we want you to be completely satisfied with your purchase.
If you are not happy with your order, you may return your item for free within 30 days of receiving it.
How to Return an Item
Contact us at team@kivono.shop (we reply within 12 hours) and include:
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Your order number
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The item(s) you would like to return
We will send you the return instructions and a prepaid return label.
Package the item securely and use the return label to send it back to us.
Return Conditions
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The item must be in its original condition, unused, and in the original packaging.
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The return must be shipped within 30 days of receiving your order.
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Returns are always free for you as the customer.
Refunds
Once we have received and approved your return, your refund will be issued via the same payment method used at checkout.
Refunds are typically processed within 3–7 business days after we receive your return.
Contact
Have questions about your return?
Email us at team@kivono.shop — we respond within 12 hours.
Company Details:
Micro-Glow
Avenue Carré 21, 2994 EA Barendrecht
Company Number: 97305367